Privacy Policy
Updated 6 October 2026
1. Controller and contact
DEMHA FUTURE - FZCO
Trade licence 67110 · IFZA, Dubai
IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
info@demhafuture.com
Contact us about privacy, access, correction, export or deletion of your account data. Where applicable, you may also contact your local data-protection authority.
2. What stays on your Mac
Source videos, local project files and exports stay on your computer. Removing an account does not remove these local files. The application stores an encrypted sign-in session using macOS security facilities. Appearance preferences are stored locally.
3. What is processed online
- Sign-in and account: Google/Firebase account identifier, email, verified sign-in information, computer identifiers and names, and connected-device status.
- Speech recognition: when you start recognition, extracted audio is sent through our backend to AssemblyAI, which returns words, timing and speaker labels. The company API key stays on our server. Transcription request references and usage reservations are stored to account for minutes and resume interrupted requests.
- Optional MCP: commands and their results pass through our relay. Your chosen assistant may receive transcripts, project details and requested frame images. Protect your connection URL and revoke it in Settings when no longer needed. That assistant's own data policies also apply.
- Subscription and operation: plan, usage, payment references/status, security and administrative audit records. When paid checkout opens, Lemon Squeezy handles payment details and receipts.
- Support: information you choose to send us. Do not send API keys, sign-in codes or private recordings unless specifically necessary and agreed.
4. Why we process data
We process data to provide the requested application and account services, administer subscriptions, prevent abuse, troubleshoot issues and meet applicable legal obligations. Where GDPR applies, the corresponding bases are performance of our contract, legitimate interests in service security and reliability, legal obligations, and consent where required. You must have the rights and any required participant permissions for submitted audio.
5. Providers and international processing
We use Google Firebase/Google Cloud for hosting, sign-in and account services; AssemblyAI for requested speech recognition; GitHub for downloads and updates; and, once enabled, Lemon Squeezy for payment services. Providers can process data outside your country. Applicable contractual safeguards and provider agreements must cover that processing; contact us for details relevant to your account. We do not sell personal information.
Support conversations
If you contact us through the in-app or website chat, we store your messages, selected screenshots and account identity separately from your video projects. Authorised support staff can read and reply through our admin inbox and a connected Telegram bot. Message content and selected screenshots may be delivered to those support recipients in Telegram. Support messages may also include your app version and operating system. We do not automatically attach projects, transcripts or raw logs. Contact us to delete a conversation; copies already received in Telegram may remain under that service’s retention rules.
Technical error reports
Automatic technical error reporting is enabled by default and can be turned off in Settings → Error reports. Reports are associated with your signed-in account and may contain app and operating-system versions, computer model, memory and free disk capacity, an error category, code and fingerprint, and known application source locations. They do not contain project text, media, full file paths, passwords or raw error messages. Selected report categories may be delivered to authorised support recipients through Telegram. Local history is limited to 40 reports and can be cleared in Settings; the service retains up to 500 recent reports across accounts. Turning reporting off cancels queued reports but does not recall reports already sent. Contact support to request deletion; Telegram copies may remain under that service’s retention rules.
6. Retention and requests
Account, device and usage records support the service while your account is active. Some payment, abuse-prevention and audit records may need to remain for legal obligations or dispute handling. Provider-side audio/transcript retention depends on the applicable AssemblyAI account configuration and agreement; we do not promise immediate deletion after transcription. Contact us for deletion or retention details. Account data requests are handled by support after verifying ownership; local project files remain under your control.
7. Website storage and security
These marketing and legal pages use no analytics or advertising cookies. Sign-in and the admin interface use storage required for authentication. We use encrypted connections and restrict administrative access; no service can guarantee absolute security.
8. Your rights and changes
Depending on applicable law, you may request access, correction, deletion, portability, restriction or objection, withdraw consent where relevant, and complain to your supervisory authority. We respond within applicable legal time limits. The product is not directed at children under 16. Material changes to this policy will be communicated in the application or by email.
Privacy contact: info@demhafuture.com.